Client Services Specialist, Salon and Spa

Client Services Specialist, Salon and Spa
Job Title: Client Services Specialist
Job Type: Part Time, Permanent
Business / Company name: Vancouver Community College
Category: Business & Office, Health, Beauty & Fitness

1. Offers exceptional clients services when greeting clients upon arrival and over the telephone, confirming appointments and answering questions about services;
2. Consistently promotes and provides a high-standard of service by keeping a friendly, positive attitude with every client and team member in the department;
3. Offers the highest level of personalized service with the ability to remain calm and gracious while addressing stressful situations;
4. Books and confirms appointment services both in person and on the telephone efficiently;
5. Oversees daily salon and spa schedules and appointments;
6. Performs transactions including payment processing, cash handling and daily sales reconciliation and reporting;
7. Informs clients about services and product specials;
8. Assists in retail sales and provides information on products offered at VCC Salon and Spa;
9. Clearly conveys a complete understanding of pricing and descriptions for available services and product lines;
10. Answers a multi-line telephone promptly and professionally, offering consistent professional, engaging and friendly support;
11. Maintains merchandise displays with detailing and fronting products for proper selling position;
12. Maintains proper signage on all displays;
13. Ensures reception and waiting area is safe and free of obstructions and hazards;
14. Handles client concerns as they arise, documenting and following through to their full resolution, referring complex issues to manager;
15. Performs cash handling and related business operations duties;
16. Assist with quarterly inventory;
17. Performs a variety of tasks related to assisting salon operations, including stocking shelves, and maintaining a clean and organized reception area;
18. Assists in department events and functions;
19. Performs other related duties as required.

City: Vancouver

This position is responsible for performing a variety of tasks to support VCC Salon and Spa daily operations. The incumbent is the first point of contact and is responsible for ensuring a positive and helpful environment for clients, staff and students. The Salon and Spa reception area is a high-traffic, open workspace where working conditions can be demanding. This position requires a highly motivated individual with the ability to provide exceptional customer service.

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