Spa Therapist (Bodyworker & Esthetician) | Full Time

Spa Therapist (Bodyworker & Esthetician) | Full Time
Job Title: Spa Therapist
Job Type: Permanent
Business / Company name: Shangri-La Hotels
Category: Health, Beauty & Fitness

Provides Spa treatments including: facials, body scrubs/wraps, manicures, pedicures, massage treatments in accordance with CHI, the Spa standards.

Ensure treatments are completed in a consistent manner and in the timeframe allocated, immediately handling any guest complaints, as required

Interacts with guests to maintain close contact, actively seeking feedback regarding the guest experience, treatments and services offered at the spa with a goal to build business through positive relationships with guests

Welcome and greet guests, updates records, completes consultations and provides refreshments, as required

Maintains the highest level of guest privacy and confidentiality

Completes Therapist administration at the end of each day including guest records, stock lists and communicating any important information

Successfully promote and sell all available services, products and therapies

Maintains impeccable standards of room and personal cleanliness, safety and hygiene

Monitors status of all equipment and notifies the Spa Manager if there are any maintenance or repair needs, promptly recording equipment issues in the log book and notifying maintenance personnel

Ensures assigned treatment rooms are fully stocked with professional products, restocking as required

Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility

Maintains excellent knowledge of all treatments provided in the spa, including products and treatment origins and keeps up-to-date on industry trends and luxury spa standards

Ensures compliance to all hotel policies, programs and core practices

Perform opening, closing and side duties of Chi Spa, as assigned

Undertake other ad hoc related responsibilities, as required

Completion of an accredited esthetics or body work program is required

Previous work experience in a similar capacity with a luxury spa is preferred

In-depth knowledge of international Spa treatments, procedures and operations is preferred

Ability to manage time effectively and adhere to a strict timeline of tasks

Having an established, loyal clientele looking for a new higher level spa experience would be most helpful


…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following:

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
Experience our renowned food & beverage with a special Colleague Discount
Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
Connect your event leads or employee referrals and earn a special Colleague bonus!
Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
Pursue your own ongoing development through our education reimbursement program
Secure your vehicle conveniently with access to heavily discounted monthly paid parking


Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being. This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion. We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.


Interested candidates are encouraged to apply at Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

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