Assistant Manager

Assistant Manager
Job Title: Assistant Manager
Job Type: Full Time, Permanent
Business / Company name: Oo Spa
Category: Health, Beauty & Fitness

Full Job Description

Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe Japanese-style grooming services, including haircuts, shaves, hand and foot repairs and shoeshine services, in a stylish and enjoyable environment dedicated to men. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women and offers high-end, natural Japanese skincare products which are from the Myufull line of products directly from Japan. Oo Spa is the first North American open concept, self-serve beauty spa and ultra-luxe Barber shop of its kind.

Assistant Spa Manager Position:

Oo Spa is currently growing and have an opening for a bright and driven Assistant Spa Manager to be part of the front-line of our business. Oo Spa prides itself in providing the highest level of customer service as part of our business model. As the Spa Concierge, you will be setting the initial tone for the clients’ experience. Oo Spa is seeking a mature, honest, responsible, reliable, enthusiastic, and professional individual with exceptional communication skills. Weekend availabilities are mandatory.

Applications will only be considered if submitted through the proper channels.

**All parties looking to be considered for a position with the Oo Spa group must complete an assessment skill test through Indeed in order to move to the first round of interviews. Should you be invited for an assessment test and not complete it, your resume will be automatically ignored.**

Role Duties and Responsibilities

Must provide excellent customer service with a high attention to detail
Must engage customers in a genuine fashion to learn about their needs and provide customized solutions and offerings for them
Must have a track record of providing luxury gold standard customer service and align with the company values and branding
Managing the scheduling of all staff in a manner to reduce excess staffing costs
Manage vendors and manage monthly membership programs (including reporting) related to products, promotions, and services
Coordinate systems and manage all client reviews, surveys, and concerns so that they are addressed within a 24-hour period or less
Builds positive and effective relationships and partnerships with fellow employees, colleagues, supervisor, and clients
Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
Emphasis and priority set on Product, Membership, and Service sales
Reschedule and follow up patients that do not show up for appointments
Oversight of VIPs and relationship building with High Value guests
Open and close cash drawer
Welcome and provide a personalized greeting for each client that enters the spa.
Assisting with inventory oversight and product display in Spa
Signing for all deliveries
Manage overall cleanliness & maintenance of Spa
Outbound calling of all leads
Completing reminder calls and emails to guests who are scheduled for next 48 hours
Utilizing the CRM system to know which beverage each client usually likes, the appointment they are attending for, and providing the client with the warmest of greetings.
Greeting clients via the incoming telephone calls and providing knowledgeable information about the products and services available
Utilizing the CRM system to efficiently manage all appointments
Assist guests in choosing the right products and memberships based on their needs
Emphasis and priority set on Product, Membership, and Service sales
Open and closing duties, including any next day preparation
Reschedule and follow up with guests that do not show up for appointments
Monitor and respond to company emails within a 24 hour period – even on off days
Proven leadership ability. Understands leading by example in all aspects of the role
Preference to candidate fluent in Chinese
Must be comfortable with multiple roles
Stay current on industry standards, best practices, and trends, and develop service menus and treatment protocols
Prior Experience Requirements:

Similar role, more than 8 years
Preference to candidate fluent in Chinese
High-end hotel experience and/or luxury spa experience is a must.
Exceptional communication skills, both verbal and written
Comfortable with multiple software systems
Education/Experience in business development, social media, and/or marketing would be an asset
Job Types: Full-time, Permanent

Salary: $25.00-$30.00 per hour


Company events
Discounted or free food
Flexible schedule
On-site parking
Paid time off
Store discount

8 hour shift
Day shift
Every Weekend
Monday to Friday
Weekend availability
Supplemental pay types:

Bonus pay
Overtime pay

Store management: 8 years (preferred)
Work Location: In person

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